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CLOSURE FAQs


Q: When do you plan on re-opening?

A: As of right now, we are planning to re-open May 1st, 2020.

Q: If I made a reservation at one of the Hotels (Wild Horse Pass or Vee Quiva), can I get a full refund?

A: Gila River Hotels & Casinos will offer a full refund and we will begin taking room reservations again for arrivals beginning May 1.

Q: Are you paying your employees while you’re closed?

A: During this temporary closure, our team members will continue to be paid and receive benefits.

Q: Are the concerts that are postponed going to be rescheduled? Can I get a full refund?

A: Concerts will be rescheduled based on artist availability. Full refunds will be available.

Q: What happens to my offers while you’re closed? / Will I get new offers once you’re open again?

A: Once Gila River Hotels & Casinos resumes daily operations, you will continue receiving your offers and invitations. New offers and invitations will be issued once our temporary closure concludes.

Q: What about the gifts I was supposed to redeem/pick up in the month of March?

A: All gifts that were scheduled to be picked up during the time we are closed will be rescheduled for pick up after our temporary closure concludes.

Q: What happens to the Nissan Ice Cold Car Giveaway with the temporary closure? Are you still giving away the remaining weeks Pull Tabs and Grand Finale?

A: The Nissan Ice Cold Car Giveaway will resume once Gila River Hotels & Casinos resumes daily operations. The Grand Finale will still take place but will be on a different date than previously scheduled. We will provide updates via website, social changes, mail and/or email, where applicable as more information regarding promotions and events become available.

Q: What happens to THE Card while you’re closed?

A: THE Card will remain active and your tier status will be maintained.

Q: What happens to THE Card once you reopen?

A: You will resume receiving your Casino offers and invitations once daily operations resume. Please note that future offers will be based on previous rate of play and that the temporary closure will not affect qualifications. New promotion dates are currently to be determined.

Q: What happens to the points, comps, and cash back I have earned on THE Card?

A: All balances you have earned on THE Card will remain active during the temporary closure. Any point, comp, or cash back balance in your account set to expire during temporary closure will remain available for an additional 30 days after our temporary closure concludes.

Q: What if I had a Birthday offer to redeem during the closure?

A: If you had a birthday in March and were not able to use your offer, we will issue you another birthday offer to you upon reopening.

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DISCOUNTS + TERMS

Discounts

$10 off for GRIC members (enrollment card required), Group Sales and Hotel Sales Package clients and GRGE Team Members.

Gila River Casinos Players Club card members receive the following discounts based on tier level Emerald $5, Ruby $10, Gold $15, Platinum $20. All discounts are per ticket, 4 tickets maximum per Players Club member. Tickets are at retail pricing when purchased online or by phone. Discounts are available at the Box Office only.

Terms

All Guests under 21 must be accompanied by a ticketed adult 21 or older.

Additional taxes and fees may be added at checkout. Prices subject to change. All sales are final. No refunds or exchanges.

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Transportation Request

*REQUIRED FIELD
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WIN/LOSS STATEMENT

Request By Email

Tax.Request@wingilariver.com

In your email, please include:
  • Your Name
  • Player's Club number (if available)
  • Time Range
  • Indicate if you want a Win/Loss
    Statement(s) and/or tax forms
  • Your contact information
  • Request In-Person

    Complete a Request form for your Win/Loss Statement and/or Tax Form at the Players Club.

    Players Club can generate Win/Loss Statements for you. If you are requesting copies of your tax forms, fill out the form and then send it to Revenue Audit to process.

    Request By Phone

    Call Camilla Benally at
    800-946-4452 ext 1998
    Monday - Friday, 7:30AM - 3:30PM

    Please note that it can take up to three days for a response
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    Meetings Request

    *REQUIRED FIELD
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    donations Request

    *REQUIRED FIELD