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FAQ for Lost and Found Items

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Although our team will do its best to assist you in recovering any lost or stolen items, Gila River Hotels & Casinos is not responsible for any lost or stolen items.

A. A valid governmental photo ID.

A. We hold an item up to 14 days.

A. Any security officer on the gaming floor can assist you. Also, the hotel front desk or PBX Operators can also assist you with your lost item.

A. Items are either disposed of in the trash or donated to charity depending upon the item’s value/use.

A. Yes, depending on the item, but will require the original owner’s written permission. However, credit cards, debit cards, and other high value/sensitive items will require the original owner to claim lost item.

A. You may pick up your item any time as we are open 24-hours/365 days a year.

A. Depending on the item, it can be mailed to you for a fee prepaid by owner. It depends on the post office. Time of arrival may vary.

A. Security will assist in helping you to locate your lost your item. They will check the Lost & Found Database that includes lost & found items from all of our properties.

A. Security will assist in helping you to locate your items as best as possible. However, please note that GRGE is not responsible for any missing items.

A. Items are tagged with the date, time and room number (if you are/were a registered guest in our hotel). All items are stored in a secure room under camera coverage.

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DISCOUNTS + TERMS

Discounts

$10 off for GRIC members (enrollment card required), Group Sales and Hotel Sales Package clients and GRGE Team Members.

Gila River Casinos Players Club card members receive the following discounts based on tier level Emerald $5, Ruby $10, Gold $15, Platinum $20. All discounts are per ticket, 4 tickets maximum per Players Club member. Tickets are at retail pricing when purchased online or by phone. Discounts are available at the Box Office only.

Terms

All Guests under 21 must be accompanied by a ticketed adult 21 or older.

Additional taxes and fees may be added at checkout. Prices subject to change. All sales are final. No refunds or exchanges.

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Transportation Request

*REQUIRED FIELD
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WIN/LOSS STATEMENT

Request By Email

Tax.Request@wingilariver.com

In your email, please include:
  • Your Name
  • Player's Club number (if available)
  • Time Range
  • Indicate if you want a Win/Loss
    Statement(s) and/or tax forms
  • Your contact information
  • Request In-Person

    Complete a Request form for your Win/Loss Statement and/or Tax Form at the Players Club.

    Players Club can generate Win/Loss Statements for you. If you are requesting copies of your tax forms, fill out the form and then send it to Revenue Audit to process.

    Request By Phone

    Call Camilla Benally at
    800-946-4452 ext 1998
    Monday - Friday, 7:30AM - 3:30PM

    Please note that it can take up to three days for a response
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    donations Request

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