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FREQUENTLY ASKED QUESTIONS


THE GILA WAY

Our friendly team members are expected to G=Greet, I=Interact, L=Listen, and A=Appreciate every guest, every day. So in short, we’re really in the guest service business (that just happens to have exciting gaming, delicious dining options, and a comfy hotel at Wild Horse Pass, and Vee Quiva too).

The minimum age to gamble in the State of Arizona is 21 years old.

Simply contact our Reservations Team by clicking on the following link to schedule your next visit to Gila River Hotels and Casinos. We look forward to seeing you soon!

Click Here to view the schedule and reserve your seat online.

Yes, signing up to be a member of THE Card is FREE and provides so many exclusive benefits! The Gila River Casinos Players Club features four tiers — Emerald, Ruby, Gold, and Platinum—that offer great perks and benefits based on your play. The more points you earn, the higher your status will be. The higher the status, the more benefits, and perks you’ll receive including complimentary food and event tickets, discounts and priority/VIP lines.

Yes, complimentary Casino and Hotel Valet services are available to all of our guests.
For the comfort and safety of all of our guests, Gila River Casinos reserves the right to randomly inspect backpacks and bags of any size. We appreciate your cooperation in providing a safe experience for all of our guests.

CONTACT GUEST SERVICES

EMAIL

GuestService@wingilariver.com

#PLAYATGILA

Make sure to use the hashtag #playatgila for all your social media and check back here to see if your posts get featured!

EXPLORE POSTS

Gain access to exclusive perks and privileges with THE Card®. Earn and use points across all three properties plus participating partners.

More Details
SIGN UP FOR EXCLUSIVE OFFERS & NEWS
SIGN UP FOR EXCLUSIVE OFFERS & NEWS
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DISCOUNTS + TERMS

Discounts

$10 off for GRIC members (enrollment card required), Group Sales and Hotel Sales Package clients and GRGE Team Members.

Gila River Casinos Players Club card members receive the following discounts based on tier level Emerald $5, Ruby $10, Gold $15, Platinum $20. All discounts are per ticket, 4 tickets maximum per Players Club member. Tickets are at retail pricing when purchased online or by phone. Discounts are available at the Box Office only.

Terms

All Guests under 21 must be accompanied by a ticketed adult 21 or older.

Additional taxes and fees may be added at checkout. Prices subject to change. All sales are final. No refunds or exchanges.

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Transportation Request

*REQUIRED FIELD
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WIN/LOSS STATEMENT

Request By Email

Tax.Request@wingilariver.com

In your email, please include:
  • Your Name
  • Player's Club number (if available)
  • Time Range
  • Indicate if you want a Win/Loss
    Statement(s) and/or tax forms
  • Your contact information
  • Request In-Person

    Complete a Request form for your Win/Loss Statement and/or Tax Form at the Players Club.

    Players Club can generate Win/Loss Statements for you. If you are requesting copies of your tax forms, fill out the form and then send it to Revenue Audit to process.

    Request By Phone

    Call Camilla Benally at
    800-946-4452 ext 1998
    Monday - Friday, 7:30AM - 3:30PM

    Please note that it can take up to three days for a response
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    Meetings Request

    *REQUIRED FIELD
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    donations Request

    *REQUIRED FIELD