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RE-OPENING SAFETY PLAN


YOUR PROTECTION IS OUR PRIORITY

How will Gila River Hotels & Casinos be practicing physical distancing? Guests will be advised to practice physical distancing by standing at least six feet away from other groups of people not traveling with them. This includes standing in lines, using elevators or moving around the property.

Hand Sanitizer. CDC recommend hand sanitizer dispensers, touchless whenever possible, will be placed at key guest and team member entrances.

Signage. Safety and physical distancing reminders will be placed at all entrances and throughout public areas. In high traffic areas we will place floor decals to create appropriate spacing between guests.

Queuing. Any area where guests or team members' queue will be clearly marked areas for appropriate physical distancing. This includes Players Club, cashier cage, ATMs, Promotional Kiosks and dining.

Plexi Glass. We have installed Plexi Glass at all three (3) properties in key areas, including the cashier cage, Players Club and select dining venues.

What precautions are you taking in different areas of the property to ensure appropriate distancing? Restaurant tables, slot machines and other physical layouts will be arranged to ensure appropriate distancing. Team members will be reminded not to touch their faces and to practice physical distancing by standing at least six feet away from guests and other team members whenever possible.

What will be provided to protect the guests? Hand sanitizer dispensers, touchless whenever possible, will be placed at key guest and team member entrances. Also, safety and physical distancing reminders will be placed at all entrances and throughout public areas. In high traffic areas, we will place floor decals to create appropriate spacing between guests.

What steps are you taking to ensure the safety of your team members? Security team members have been given clear instructions on how to respond swiftly and report all presumed cases of COVID-19. We are committed to a wide spectrum of best practices for safety and handling COVID-19 cases appropriately.

• COVID-19 Testing. All team members will be tested for COVID-19 prior to returning to work.

• Hand Washing & Hygiene. Correct hygiene and frequent handwashing with soap is vital to help combat the spread of the virus. All team members have been instructed to wash their hands with soap and water, or use sanitizer when soap and water is not available, as often as possible (for 20-seconds) and after any of the following activities: using the restroom, sneezing, touching the face, blowing the nose, cleaning, sweeping, mopping, smoking, eating, drinking, entering and leaving the gaming floor, going on break and before or after starting a shift.

• Personal Protective Equipment (PPE). Every team member will be provided a mask and required to wear that mask while on property.

How will the arrival of guests be handled? Guest Access. Guest access will be limited to a max of two entrances/exits per property. A security officer will greet each guest as they enter. Guests will be screened, asked for identification and encouraged to wear a mask. All guests wishing to gamble will be requested to briefly lower their masks for age and identification purpose.

Occupancy. Occupancy counts will be monitored based on physical distancing requirements and new gaming square footage.

Screening Process. Appropriate signage will be at all designated entrances with the standard COVID-19 symptom questions. Security will be at all entrances to answer any questions and observing for any guests who may appear to be ill.

Symptom Questions. The six symptom questions are as follows:

1. Fever?

2. Dry cough?

3. Shortness of breath?

4. Headache?

5. Sore throat?

6. Loss of smell and/or taste?

How will entrances/exits be set up?

Wild Horse Pass:

• Players Club Entrance – Designated Main Entrance

• Casino Valet Entrance – Designated Secondary Entrance for guests who use Parking Garage and Emergency Exit

• Food Court Entrance – Emergency Exit Only

• Hotel Entrances – Closed

Vee Quiva:

• Front Main – Designated Main Entrance

• Casino Valet / Parking Garage – Designated Secondary Entrance for guests who use Parking Garage and Emergency Exit

• VIP Entrance – Emergency Exit Only

• Hotel Entrances – Closed

• Bus Lounge – Emergency Exit Only

Lone Butte:

• Valet – Designated Main Entrance

• Kickers / Event Center – Designated Secondary Entrance for guests who use Covered Parking and Emergency Exit

• Previously Known as Cities Bar & Grille Entrance – Emergency Exit Only

• Food Court – Emergency Exit Only

Will I be able to valet my car? Valet services will be suspended until further notice.

What are the new cleaning protocols? CDC guidelines for cleaning and disinfecting will be followed. The frequency of cleaning and sanitizing has been increased in all public spaces. With an emphasis on frequented surfaces including, but not limited to, elevators and elevator buttons, door handles, public bathrooms, room keys and locks, ATMs, escalator and stair handrails, casino cage counters, gaming machines, gaming tables, dining surfaces and seating areas.

Will I be able to eat or drink at my favorite Gila River restaurants and bars? Casino floor cocktail service, self-service beverage stations, and in-room dining will be temporarily suspended. All drinks will be offered at designated bars, including two additional satellite bars per property. All ordered food will be serviced in disposable to-go containers and restaurants and bars will reduce seating capacities to respect advised physical distancing.

What will be open at Wild Horse Pass?

• Fullhouse Café will operate 24 hours with physical distancing guidelines in place

• Rizzo's Pizza will operate from 11AM–12AM daily

• Shutters Bar in slots & tables will operate 12PM-2AM daily

• River Bar will operate from 6AM–2AM daily

What will be open at Lone Butte?

• Coverall Deli will operate 24 hours

• Fullhouse Café will operate from 12PM–8PM daily with physical distancing guidelines in place

• Kickers will operate 12PM-2AM daily

• River Bar will operate 6AM-2AM daily

What will be open at Vee Quiva?

• Coverall Deli will operate 24 hours

• Fullhouse Café will operate from 12PM–8PM daily with physical distancing guidelines in place

• Center Bar will operate 6AM-2AM daily

• River Bar will operate 12PM-2AM daily

What will casino games and operations look like?

Table Games:

• 3 chairs/positions per table. Every other table will be open

• Plexiglass partitions for guests and team members

• New chip cleaning machine; cleaning chip directly at table games

Poker:

• Wild Horse Pass and Vee Quiva Poker will be closed until further notice.

Slots:

• Slot machines will be moved throughout the properties including Bingo and Poker Rooms. The placement of slot machines will allow for physical distancing as well as making sure guests have a variety of machines on the floors. Any machines that were not able to be moved will have Plexiglass dividers or will be turned off.

Bingo:

• Bingo will be operational at Vee Quiva and temporarily closed at Lone Butte

• 3 chairs per table

• 5 sessions daily with up to 210 players per session

Players Club:

• All Players Club booths will be operational with a temporary change in hours of operation. Temporary hours will be 7am – Midnight daily.

• All promotional kiosks will be operational

Entertainment:

• All Entertainment will be postponed through October 1, 2020.

• Full refunds will be available for all ticket holders.

Offers/Events/Promotions:

• Promotions and events may be changed based on Physical Distancing guidelines.

• THE Card status will be maintained as normal through end of the year

• Points, comps and cash back that was earned on THE Card will be available upon reopening. Any points, comps or cash back balance in guests accounts that were set to expire will remain available for an additional 30 days after reopening

• Birthday offers will be reissued upon reopening for an additional 30 days

• Please visit our Happenings Page for complete information about reopening updates for Wild Horse Pass, Lone Butte and Vee Quiva.

Hotel and Valet:

• Hotel will resume normal operations beginning June 15, 2020 and during the closure all rooms have been deep cleaned.

• Valet services will be suspended until further notice.

We look forward to serving you again!

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DISCOUNTS + TERMS

Discounts

$10 off for GRIC members (enrollment card required), Group Sales and Hotel Sales Package clients and GRGE Team Members.

Gila River Casinos Players Club card members receive the following discounts based on tier level Emerald $5, Ruby $10, Gold $15, Platinum $20. All discounts are per ticket, 4 tickets maximum per Players Club member. Tickets are at retail pricing when purchased online or by phone. Discounts are available at the Box Office only.

Terms

All Guests under 21 must be accompanied by a ticketed adult 21 or older.

Additional taxes and fees may be added at checkout. Prices subject to change. All sales are final. No refunds or exchanges.

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Transportation Request

*REQUIRED FIELD
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WIN/LOSS STATEMENT

Request By Email

Tax.Request@wingilariver.com

In your email, please include:
  • Your Name
  • Player's Club number (if available)
  • Time Range
  • Indicate if you want a Win/Loss
    Statement(s) and/or tax forms
  • Your contact information
  • Request In-Person

    Complete a Request form for your Win/Loss Statement and/or Tax Form at the Players Club.

    Players Club can generate Win/Loss Statements for you. If you are requesting copies of your tax forms, fill out the form and then send it to Revenue Audit to process.

    Request By Phone

    Call Camilla Benally at
    800-946-4452 ext 1998
    Monday - Friday, 7:30AM - 3:30PM

    Please note that it can take up to three days for a response
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    Meetings Request

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    donations Request

    *REQUIRED FIELD