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Hi, Phoenix. We are so excited to welcome you back.

It’s time to reclaim your time, freedom and fun. We’ve taken extensive measures to ensure the safety of our guests.

  • Physically distant slot floor including new non-smoking slot machine sections
  • Plexiglass installed in key areas including the cashier cage, Players Club and select dining venues
  • New Cleaning Ambassador program for increased sanitization

At Gila River Hotels & Casinos, your safety and comfort are our #1 priority.

We can't wait to see you, do you!

Promotions

Promotional Updates

Lone Butte

Promotional Updates

Vee Quiva

Promotional Updates

Wild Horse Pass

May Loyalty Magazine

Check out the all-new digital version of our Loyalty Magazine

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Reopening Q&A

1. How will Gila River Hotels & Casinos be practicing physical distancing?

Guests will be advised to practice physical distancing by standing at least six feet away from other groups of people not traveling with them. This includes standing in lines, using elevators or moving around the property.

Hand Sanitizer. CDC recommend hand sanitizer dispensers, touchless whenever possible, will be placed at key guest and team member entrances.

Signage. Safety and physical distancing reminders will be placed at all entrances and throughout public areas. In high traffic areas we will place floor decals to create appropriate spacing between guests.

Queuing. Any area where guests or team members' queue will be clearly marked areas for appropriate physical distancing. This includes Players Club, cashier cage, ATMs, Promotional Kiosks and dining.

Plexi Glass. We have installed Plexi Glass at all three (3) properties in key areas, including the cashier cage, Players Club and select dining venues.

2. What are the new cleaning protocols?

CDC guidelines for cleaning and disinfecting will be followed. Our new Cleaning Ambassadors are increasing the frequency of cleaning and sanitizing in all public spaces. With an emphasis on frequented surfaces including, but not limited to, elevators and elevator buttons, door handles, public bathrooms, room keys and locks, ATMs, escalator and stair handrails, casino cage counters, gaming machines, gaming tables, dining surfaces and seating areas.

3. How will the arrival of guests be handled?

Guest Access. Guest access will be limited to a max of two entrances/exits per property. A security officer will greet each guest as they enter. Guests will be screened, asked for identification and encouraged to wear a mask. All guests wishing to gamble will be requested to briefly lower their masks for age and identification purpose.

Occupancy. Occupancy counts will be monitored based on physical distancing requirements and new gaming square footage.

Screening Process. Appropriate signage will be at all designated entrances with the standard COVID-19 symptom questions. Security will be at all entrances to answer any questions and observing for any guests who may appear to be ill.

Symptom Questions. The six symptom questions are as follows:

  1. Fever?
  2. Dry cough?
  3. Shortness of breath?
  4. Headache?
  5. Sore throat?
  6. Loss of smell and/or taste?
4. Will I be able to eat or drink at my favorite Gila River restaurants and bars?

Casino floor cocktail service, self-service beverage stations, and in-room dining will be temporarily suspended. All drinks will be offered at designated bars, including two additional satellite bars per property. All ordered food will be serviced in disposable to-go containers and restaurants and bars will reduce seating capacities to respect advised physical distancing.

What will be open at Wild Horse Pass?

  • Fullhouse Café will operate 24 hours with physical distancing guidelines in place
  • Rizzo's Pizza will operate from 11AM–12AM daily
  • Shutters Bar in slots & tables will operate until 2AM daily
  • River Bar will operate from 6AM–2AM daily

What will be open at Lone Butte?

  • Coverall Deli will operate 24 hours
  • Fullhouse Café will operate from 12PM–8PM daily with physical distancing guidelines in place
  • Kickers and River Bar will operate normal hours

What will be open at Vee Quiva?

  • Coverall Deli will operate 24 hours
  • Fullhouse Café will operate from 12PM–8PM daily with physical distancing guidelines in place
  • Center Bar will operate 6AM-2AM daily
  • River Bar will operate 12PM-2AM daily
5. Will I be able to valet my car?

Valet services will be suspended until further notice.

#PLAYATGILA

Make sure to use the hashtag #playatgila for all your social media and check back here to see if your posts get featured!

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DISCOUNTS + TERMS

Discounts

$10 off for GRIC members (enrollment card required), Group Sales and Hotel Sales Package clients and GRGE Team Members.

Gila River Casinos Players Club card members receive the following discounts based on tier level Emerald $5, Ruby $10, Gold $15, Platinum $20. All discounts are per ticket, 4 tickets maximum per Players Club member. Tickets are at retail pricing when purchased online or by phone. Discounts are available at the Box Office only.

Terms

All Guests under 21 must be accompanied by a ticketed adult 21 or older.

Additional taxes and fees may be added at checkout. Prices subject to change. All sales are final. No refunds or exchanges.

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Transportation Request

*REQUIRED FIELD
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WIN/LOSS STATEMENT

Request By Email

Tax.Request@wingilariver.com

In your email, please include:
  • Your Name
  • Player's Club number (if available)
  • Time Range
  • Indicate if you want a Win/Loss
    Statement(s) and/or tax forms
  • Your contact information
  • Request In-Person

    Complete a Request form for your Win/Loss Statement and/or Tax Form at the Players Club.

    Players Club can generate Win/Loss Statements for you. If you are requesting copies of your tax forms, fill out the form and then send it to Revenue Audit to process.

    Request By Phone

    Call Camilla Benally at
    800-946-4452 ext 1998
    Monday - Friday, 7:30AM - 3:30PM

    Please note that it can take up to three days for a response
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    Meetings Request

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    donations Request

    *REQUIRED FIELD