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Hi, Phoenix. We are so excited to welcome you back.

It’s time to reclaim your time and fun. We’ve taken extensive measures to ensure the safety of our guests.

  • Non-smoking casino floors
  • Masks required by all guests and team members
  • Cleaning Ambassadors Program which includes placement of a button alert system by slot machines that dispatches a Cleaning Ambassador team member for instant cleaning.
  • Self-Serve Sanitation Stations with wipes and sanitizer placed abundantly around the casino floor.
  • Reduced occupancy of 50% at each site.
  • Guest temperature checks at controlled limited entrances.

At Gila River Hotels & Casinos, your safety and comfort are our #1 priority.

We can't wait to see you, do you!

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Lone Butte

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Vee Quiva

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Wild Horse Pass

July Loyalty Magazine

Check out the all-new digital version of our Loyalty Magazine

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Reopening Q&A

1. How will the arrival of guests be handled?

Guests and team members will have their temperatures taken upon entry at controlled limited entrances. Should a guest or team member’s temperature be at or above 100.4 degrees, a Willsecond test will be administered. If it remains elevated, they will not be allowed entry.

2. Will masks be mandatory?

Masks will be required by guests and team members while inside the property. Should you not have a mask, one will be provided.

3. Will smoking be allowed?

Smoking is prohibited on the gaming floor until further notice. There will be designated smoking areas, which are:

  • Vee Quiva: VQ Live
  • Wild Horse Pass: Chrome
  • Lone Butte: The Courtyard and the room located near the main Cashier Cage.
4. Will hand sanitizer be available for guests?

Hand sanitizer and wipes has been placed throughout the property for guest and team member use at self-serve sanitization stations. Look for the bright green signage.

#PLAYATGILA

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Make sure to use the hashtag #playatgila for all your social media and check back here to see if your posts get featured!

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DISCOUNTS + TERMS

Discounts

$10 off for GRIC members (enrollment card required), Group Sales and Hotel Sales Package clients and GRGE Team Members.

Gila River Casinos Players Club card members receive the following discounts based on tier level Emerald $5, Ruby $10, Gold $15, Platinum $20. All discounts are per ticket, 4 tickets maximum per Players Club member. Tickets are at retail pricing when purchased online or by phone. Discounts are available at the Box Office only.

Terms

All Guests under 21 must be accompanied by a ticketed adult 21 or older.

Additional taxes and fees may be added at checkout. Prices subject to change. All sales are final. No refunds or exchanges.

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Transportation Request

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WIN/LOSS STATEMENT

Request By Email

Tax.Request@wingilariver.com

In your email, please include:
  • Your Name
  • Player's Club number (if available)
  • Time Range
  • Indicate if you want a Win/Loss
    Statement(s) and/or tax forms
  • Your contact information
  • Request In-Person

    Complete a Request form for your Win/Loss Statement and/or Tax Form at the Players Club.

    Players Club can generate Win/Loss Statements for you. If you are requesting copies of your tax forms, fill out the form and then send it to Revenue Audit to process.

    Request By Phone

    Call Camilla Benally at
    800-946-4452 ext 1998
    Monday - Friday, 7:30AM - 3:30PM

    Please note that it can take up to three days for a response
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