Hi, Phoenix. We are so excited to welcome you back.
It’s time to reclaim your time, freedom and fun. We’ve taken extensive measures to ensure the safety of our guests.
At Gila River Hotels & Casinos, your safety and comfort are our #1 priority.
We can't wait to see you, do you!
Guests will be advised to practice physical distancing by standing at least six feet away from other groups of people not traveling with them. This includes standing in lines, using elevators or moving around the property.
Hand Sanitizer. CDC recommend hand sanitizer dispensers, touchless whenever possible, will be placed at key guest and team member entrances.
Signage. Safety and physical distancing reminders will be placed at all entrances and throughout public areas. In high traffic areas we will place floor decals to create appropriate spacing between guests.
Queuing. Any area where guests or team members' queue will be clearly marked areas for appropriate physical distancing. This includes Players Club, cashier cage, ATMs, Promotional Kiosks and dining.
Plexi Glass. We have installed Plexi Glass at all three (3) properties in key areas, including the cashier cage, Players Club and select dining venues.
CDC guidelines for cleaning and disinfecting will be followed. Our new Cleaning Ambassadors are increasing the frequency of cleaning and sanitizing in all public spaces. With an emphasis on frequented surfaces including, but not limited to, elevators and elevator buttons, door handles, public bathrooms, room keys and locks, ATMs, escalator and stair handrails, casino cage counters, gaming machines, gaming tables, dining surfaces and seating areas.
Guest Access. Guest access will be limited to a max of two entrances/exits per property. A security officer will greet each guest as they enter. Guests will be screened, asked for identification and encouraged to wear a mask. All guests wishing to gamble will be requested to briefly lower their masks for age and identification purpose.
Occupancy. Occupancy counts will be monitored based on physical distancing requirements and new gaming square footage.
Screening Process. Appropriate signage will be at all designated entrances with the standard COVID-19 symptom questions. Security will be at all entrances to answer any questions and observing for any guests who may appear to be ill.
Symptom Questions. The six symptom questions are as follows:
Casino floor cocktail service, self-service beverage stations, and in-room dining will be temporarily suspended. All drinks will be offered at designated bars, including two additional satellite bars per property. All ordered food will be serviced in disposable to-go containers and restaurants and bars will reduce seating capacities to respect advised physical distancing.
What will be open at Wild Horse Pass?
What will be open at Lone Butte?
What will be open at Vee Quiva?
Valet services will be suspended until further notice.
Gain access to exclusive perks and privileges with THE Card®. Earn and use points across all three properties plus participating partners.
$10 off for GRIC members (enrollment card required), Group Sales and Hotel Sales Package clients and GRGE Team Members.
Gila River Casinos Players Club card members receive the following discounts based on tier level Emerald $5, Ruby $10, Gold $15, Platinum $20. All discounts are per ticket, 4 tickets maximum per Players Club member. Tickets are at retail pricing when purchased online or by phone. Discounts are available at the Box Office only.
All Guests under 21 must be accompanied by a ticketed adult 21 or older.
Additional taxes and fees may be added at checkout. Prices subject to change. All sales are final. No refunds or exchanges.
Complete a Request form for your Win/Loss Statement and/or Tax Form at the Players Club.
Players Club can generate Win/Loss Statements for you. If you are requesting copies of your tax forms, fill out the form and then send it to Revenue Audit to process.
Call Camilla Benally at
800-946-4452 ext 1998
Monday - Friday, 7:30AM - 3:30PM