FAQ
The Gila Way
Our friendly team members are expected to G=Greet, I=Interact, L=Listen, and A=Appreciate every guest, every day. So in short, we’re really in the guest service business (that just happens to have exciting gaming, delicious dining options, and a comfy hotel at Wild Horse Pass, and Vee Quiva too).
How old do you have to be to gamble?
The minimum age to gamble in the State of Arizona is 21 years old.
Is signing up for THE Card free?
Yes, signing up to be a member of THE Card is FREE and provides so many exclusive benefits! The Gila River Casinos Players Club features four tiers — Emerald, Ruby, Gold, and Platinum—that offer great perks and benefits based on your play. The more points you earn, the higher your status will be. The higher the status, the more benefits, and perks you’ll receive including complimentary food and event tickets, discounts and priority/VIP lines.
Why is it being requested to check my bag?
For the comfort and safety of all of our guests, Gila River Casinos reserves the right to randomly inspect backpacks and bags of any size. We appreciate your cooperation in providing a safe experience for all of our guests.
NOT A MEMBER?
BECOME ONE TODAY.
Become a member and gain access to exclusive perks and privileges with THE Card®. Earn and use points across all four properties plus participating partners.
NOT A MEMBER? BECOME ONE TODAY.
Become a member and gain access to exclusive perks and privileges with THE Card®. Earn and use points across all four properties plus participating partners.
