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HOUSE RULES


SAFETY & SECURITY POLICIES

Gila River Hotels & Casinos (Lone Butte Casino, Wild Horse Pass Hotel & Casino and Vee Quiva Hotel & Casino) are considered public facilities that host a diverse population of local residents and visitors for a variety of events, including concerts, family shows, sporting events, corporate rentals and other events. Gila River Hotels & Casinos takes pride in providing a clean, safe environment for our guests to enjoy their favorite form of entertainment.

Public safety is absolutely priority number one at Gila River Hotels & Casinos and we rely on the cooperation and the good judgment of every person who enters our facilities to ensure this level of safety. All Indian Gaming is conducted and regulated by the Gila River Indian Community.

No person under the age of 21 is permitted to gamble. Persons under the age of 21 are permitted to use the walkways around the exterior edges of the casino floor in order to patronize restaurants, food court and concert/special event venues. Anyone under the age of 18 must be accompanied by an adult over the age of 21.

Gila River Gaming Enterprises, Inc. requires you to carry valid and unexpired government-issued photo identification while you are on premises. Upon request, you are required to provide your identification. Failure to provide your identification may result in you being barred from the premises.

Gila River Casino staff will not take possession of prohibited items from any guest at any time. Any prohibited item left at any entrance by a guest will be disposed of immediately. 

The following items are NOT allowed in Gila River Casinos under any circumstances:

  1. Weapons, firearms, BB/Airsoft type guns, pepper spray/mace, flares or fireworks
  2. Food, beverage, liquid containers, alcohol, cans, bottles, flasks, coolers or water bottles
  3. Large knife, Dirk, poniard, stiletto, dagger, machete, bowie knife, switchblade/automatic-type knife, Balisong/butterfly knife, butcher knife, gravity knife, pen/key knife, ballistic knife, throwing knife/star, belt buckle knife, ice pick, sword, spear, or any other bladed hand instrument that is capable of inflicting serious bodily injury or death by cutting or stabbing a person with the instrument.
  4. Laser pointers/pens
  5. Laptop/tablet computers are not allowed on the gaming floor
  6. Noise making devices: Air horns, cowbells, drums or whistles
  7. Signs/Flags/Banners/Posters
  8. Pamphlets or product samples unless pre-approval has been granted by Executive Management
  9. Skateboards, rollerblades or bicycles
  10. Drugs, drug paraphernalia or illegal substances 
  11. Any item that may be deemed potentially harmful
  12. Masks, face paint, any identity concealing covering, see-through, inappropriate costumes/clothing, or gang related attire/colors.  

All persons and bags are subject to search. Gila River Hotels & Casinos does not provide a general area to check bags, coats or any other personal belongings. We are not responsible for any property that is lost, stolen, or damaged.

Gila River Hotels & Casinos will not take possession of prohibited items from any guest at any time. Any prohibited item left at any entrance by a guest will be disposed of immediately.

People attempting to bring in prohibited items will be asked to remove them from premises.

Gila River Hotels & Casinos is not responsible for TITO Tickets/credits or other personal items of value left unattended or lost government-issued property.

Unless authorized by senior management, no video cameras, cell phone videos, or audio recording devices will be permitted in gaming areas. Flash photography is prohibited at all times.

Gila River Casinos are under monitored surveillance 24 hours a day.

No outside alcohol is permitted in the venue. Consumption of alcohol in the parking lot is prohibited.

Gila River Hotels & Casinos wants our guests to have a great time on our properties, but we strongly believe in responsible alcohol consumption. Please do not drink and drive. Always plan and use a designated sober driver.

We comply with Arizona Department of Liquor License and Control Title 4. We serve alcohol from 6A – 2A, seven days a week, and cannot allow consumption after 2:30A. We will not serve, sell or furnish alcohol to a disorderly or obviously intoxicated person, or permit a disorderly or obviously intoxicated person to come into or remain on or about the premises. We will not allow an obviously intoxicated person to remain on the premises after the state of obvious intoxication becomes known to us.

For the purposes of this section, "obviously intoxicated" means inebriated to the extent that a person's physical faculties are substantially impaired and the impairment is shown by significantly uncoordinated physical action or significant physical dysfunction that would have been obvious to a reasonable person.

We comply with Americans with Disabilities Act (ADA) for Title II (State and Local Government Services) and Title III (Public Accommodations and Commercial Facilities).

Animals or pets of any kind are prohibited in Gila River Casinos with the exception of trained service animals and service animals in training for guests with disabilities. Service animals are welcome inside the venue, but must, at all times, remain on a leash or in a harness. Service animals should rest in the seating area of the individual with a disability, rather than in the aisle.

A guest whose service animal poses a threat to the safety of other Gila River Casino guests and employees may be asked to escort the animal off the premises.

All jackpots must be claimed within one (1) year of the date being won. Jackpot payouts and/or reportable transactions require at minimum two pieces of acceptable identification (as dictated by GRGE Acceptable Identification Policy) one of which must be a validated TIN check (for U.S. Citizens or Resident Aliens).

Casino guests may contest the payment of any winnings by immediately contacting a member of casino management. All guests have the right to request a Tribal Gaming investigation of a dispute involving winnings. Such requests can be made by contacting a Tribal Gaming Inspector on the casino floor.

Disputes over winnings of at least $500 require immediate involvement of the Tribal Gaming office.

Individuals who have requested self-exclusion from the Arizona Department of Gaming and/or Gila River Indian Community Tribal Gaming Office, have been excluded for cause from Gila River Casinos or have been issued an Operational Ban from Gila River Casinos are not welcome at any Gila River Casino Property until that ban or exclusion has been rescinded.

If you are caught at Gila River Hotel & Casinos while the ban or exclusion is still active, you will be considered trespassing. You may be arrested and/or cited for trespassing by Gila River Police. Any gaming instrument (Chips, TITO Tickets, etc.) in your possession will be confiscated by Casino Security. Those items will not be returned to you.

Management reserves the right to refuse service to anyone at any time without providing a reason.

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DISCOUNTS + TERMS

Discounts

$10 off for GRIC members (enrollment card required), Group Sales and Hotel Sales Package clients and GRGE Team Members.

Gila River Casinos Players Club card members receive the following discounts based on tier level Emerald $5, Ruby $10, Gold $15, Platinum $20. All discounts are per ticket, 4 tickets maximum per Players Club member. Tickets are at retail pricing when purchased online or by phone. Discounts are available at the Box Office only.

Terms

All Guests under 21 must be accompanied by a ticketed adult 21 or older.

Additional taxes and fees may be added at checkout. Prices subject to change. All sales are final. No refunds or exchanges.

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Transportation Request

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WIN/LOSS STATEMENT

Request By Email

Tax.Request@wingilariver.com

In your email, please include:
  • Your Name
  • Player's Club number (if available)
  • Time Range
  • Indicate if you want a Win/Loss
    Statement(s) and/or tax forms
  • Your contact information
  • Request In-Person

    Complete a Request form for your Win/Loss Statement and/or Tax Form at the Players Club.

    Players Club can generate Win/Loss Statements for you. If you are requesting copies of your tax forms, fill out the form and then send it to Revenue Audit to process.

    Request By Phone

    Call Camilla Benally at
    800-946-4452 ext 1998
    Monday - Friday, 7:30AM - 3:30PM

    Please note that it can take up to three days for a response
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    Meetings Request

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    donations Request

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